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Customer claims with BCA

BCA Online Vehicle Grading Claim

How to make a new claim

The details below are designed to give you guidance on what happens when you make a claim and the steps involved from when you first register a claim with us, to getting it all settled.

Step 1

If you have purchased a vehicle via BCA Live Online and you have a vehicle grading claim it is important you either:

  • Register your complaint before you remove the vehicle from site if you are self-collecting
  • If the vehicle is being delivered within one working day of receipt and a correctly endorsed proof of delivery (POD) will be required.   

Please complete the BCA Customer Claims form, making sure you have the following information to hand:

  • BCA Buyer Account number or full address
  • Registration number of vehicle
  • Sale date of vehicle
  • Please attach any supporting documents e.g. proof of delivery, images of any damage

Complete the BCA Claim Form

Alternatively if you have any questions the Customer Services Claims team are here to help so please feel free to contact us:

  • Call: 0330 102 8461
  • Lines open Monday to Friday 8.30am-5.30pm
  • Calls may be recorded