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British Car Auctions

Europe's No.1 Vehicle Remarketing Company
Call 0344 875 3480

Post Sale Claim

BCA are committed to giving customers the best possible buying experience, and are constantly refining and further improving all our processes - including those where a buyer may wish to raise a complaint or issue after purchasing a vehicle.

We promise to:

  • Make it clear and simple if you wish to raise a complaint
  • Carry out our complaints process in an open and responsive way
  • Be objective, consistent and systematic in how we work to resolve complaints
  • Constantly review our complaints processes so they are relevant and up-to-date with any changing needs

Get in touch

Ways to contact us

We’re sorry you need to complain. We always try to give you the best possible service but occasionally we don’t always get things right. Thank you for bringing this to our attention and giving us an opportunity to put matters right.

Below you can find information on how you can make a complaint.

By phone

Some customers find it easier to talk through their issues to help us understand what has gone wrong and how we can help. To talk to a member of our Post Sale Claims team you can call us directly on 0330 102 8461 between 9.00am and 5.30pm Monday to Friday and 8.30am - 12.30pm on Saturday.


If you like you can let us know what has gone wrong by completing our online form below

Your details

Method of purchase